Overview
Overall Star Rating:
Patient Survey Rating:
Address:
759 Chestnut Street
Springfield, MA 01199
County/Parish:
Hampden
Website:
www.baystatehealth.org/locations/baystate-medical-center
Phone Number:
(413) 794-0000
Hospital Type: Acute Care Hospitals
Hospital Ownership: Voluntary non-profit - Private
Provides Emergency Services? Yes
This hospital meets criteria for promoting interoperability of certified electronic health records (EHRs).
This hospital meets criteria to be recognized as being Birthing-Friendly.
Facility ID: 220077
Hospitals Nearby | ||||
|---|---|---|---|---|
| Facility Name | Hospital Type | City | Overall Star Rating | Patient Survey Rating |
| Southeast Colorado Hospital District | Critical Access Hospitals | Springfield | ||
| Effingham Health System | Critical Access Hospitals | Springfield | ||
| St Johns Hospital | Acute Care Hospitals | Springfield | ||
| Memorial Medical Center | Acute Care Hospitals | Springfield | ||
| Andrew McFarland Mental HLTH CTR | Psychiatric | Springfield | ||
Search for affiliated doctors and clinicians
Affiliated Doctors and Clinicians | |||
|---|---|---|---|
| Full Name | Credential | Primary Specialty | Group Affiliation |
| Katherine S Gerstle | MD | Family Practice | Baystate Medical Practices Inc |
| Jeffrey Sussman | MD | Pathology | Saint Francis Care Medical Group Pc |
| Kwesi A Ntiforo | Hospitalist | Southcoast Physicians Group Inc | |
| Kwesi A Ntiforo | Hospitalist | Cd Practice Associates Inc | |
| Kwesi A Ntiforo | Hospitalist | North Shore Physicians Group Inc | |
Ratings
Hospital star ratings, ranging from 1 to 5 stars, provide a concise summary of a hospital's performance across key quality measures, including mortality, safety, readmission, patient experience, and timely care, aiding in comparison with other hospitals in the U.S., though not all hospitals may be rated due to data availability.
Overall Star Rating:
This indicates how individual hospitals stack up against nationwide standards across the five groups or categories of quality measures contributing to the overall star rating.
Mortality:
7 of 7measures reported within the group
Mortality measures assess death rates within 30 days following hospitalization.
Safety of Care:
8 of 8measures reported within the group
Safety of Care measures evaluate the occurrence of preventable injuries and complications resulting from care administered during hospitalization.
Readmission:
11 of 11measures reported within the group
Readmission measures assess instances of returning to the hospital after discharge from a previous hospitalization.
Patient Experience:
8 of 8measures reported within the group
The Patient Experience measure group within the Overall Star Ratings is derived from the HCAHPS Survey, a standardized national survey publicly reporting patients' perspectives on hospital care, with hospitals requiring a minimum of 100 completed surveys in the reporting period to qualify for this group.
Timely and Effective Care:
10 of 12measures reported within the group
Timely and Effective Care measures evaluate the frequency and speed at which hospitals deliver care known to yield optimal patient outcomes based on research.
Hospital patient survey star ratings, on a 5-star scale, simplify hospital comparisons, with more stars indicating higher quality care, derived from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, gauging patient experiences across measures such as communication, cleanliness, and overall hospital rating, consolidating all 10 measures into an overall rating.
Patient Survey Rating:
The patient survey rating is typically calculated based on responses received over a one-year period.
Number of Completed Surveys:2334
Survey Response Rate:21%
Star ratings for all 10 of the HCAHPS patient care experience measures:
Communication with Doctors:
Communication with Nurses:
Responsiveness of Hospital Staff:
Cleanliness of the Hospital:
Quietness of the Hospital:
Communication about Medicines:
Discharge Information:
Care Transition:
Overall Rating of Hospital:
Willingness to Recommend Hospital:
Quality
Hospital scores on the following quality topics
Timely and Effective Care
These metrics indicate the frequency and speed at which hospitals deliver care proven to yield optimal outcomes for patients with specific conditions, as well as their utilization of outpatient imaging tests such as CT scans and MRIs. This data enables comparisons among hospitals regarding the frequency of recommended care within their overall patient care offerings.
| Emergency department volume | Very High: 60,000+ (patients annually) |
| Admit Decision Time to ED Departure Time for Admitted Patients - non psychiatric/mental health disorders | 399 minutes |
| Admit Decision Time to ED Departure Time for Admitted Patients - psychiatric/mental health disorders | 812 minutes |
| Percentage of healthcare personnel who completed COVID-19 primary vaccination series | 98.1% National average: 90.9% |
| Healthcare workers given influenza vaccination | 97% National average: 81% |
| Average (median) time patients spent in the emergency department before leaving from the visit A lower number of minutes is better | 288 minutes National average: 162 minutes |
| Average (median) time patients spent in the emergency department before leaving from the visit- Psychiatric/Mental Health Patients. A lower number of minutes is better | 668 minutes National average: 267 minutes |
| Fibrinolytic Therapy Received Within 30 Minutes of ED Arrival | Not Available |
| Left before being seen | 11% National average: 3% |
| Head CT results | 64% National average: 69% |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 100% National average: 92% |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | Not Available |
| Median Time to Transfer to Another Facility for Acute Coronary Intervention | Not Available |
| Safe Use of Opioids - Concurrent Prescribing | 18% |
| Appropriate care for severe sepsis and septic shock | 47% National average: 60% |
| Septic Shock 3-Hour Bundle | 49% National average: 68% |
| Septic Shock 6-Hour Bundle | 81% National average: 84% |
| Severe Sepsis 3-Hour Bundle | 75% National average: 79% |
| Severe Sepsis 6-Hour Bundle | 76% National average: 92% |
| Discharged on Antithrombotic Therapy | Not Available |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | Not Available |
| Antithrombotic Therapy by End of Hospital Day 2 | 90% |
| Discharged on Statin Medication | Not Available |
| Venous Thromboembolism Prophylaxis | 90% |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | Not Available |
Complications andDeaths
Admitted patients may encounter additional injuries, complications, or even fatalities during hospitalization, with some experiencing post-discharge issues that necessitate readmission, all of which can be mitigated through hospitals adhering to best practices in patient care.
| Rate of complications for hip/knee replacement patients | 1.8% Better Than the National Rate National average: 3.2% |
| Serious complications | 1.58 Worse Than the National Value National average: 1.00 |
| Deaths among patients with serious treatable complications after surgery | 181.11 No Different Than the National Rate National average: 167.87 |
| Death rate for heart attack patients | 11.6% No Different Than the National Rate National average: 12.6% |
| Death rate for CABG surgery patients | 3.2% No Different Than the National Rate National average: 2.9% |
| Death rate for COPD patients | 8.9% No Different Than the National Rate National average: 9.2% |
| Death rate for heart failure patients | 11.4% No Different Than the National Rate National average: 11.8% |
| Death rate for pneumonia patients | 17.9% No Different Than the National Rate National average: 18.2% |
| Death rate for stroke patients | 14.8% No Different Than the National Rate National average: 13.9% |
| Pressure ulcer rate | 2.25 Worse Than the National Rate National average: 0.59 |
| Latrogenic pneumothorax rate | 0.17 No Different Than the National Rate National average: 0.25 |
| In-hospital fall with hip fracture rate | 0.08 No Different Than the National Rate National average: 0.09 |
| Postoperative hemorrhage or hematoma rate | 4.09 Worse Than the National Rate National average: 2.52 |
| Postoperative acute kidney injury requiring dialysis rate | 1.85 No Different Than the National Rate National average: 1.57 |
| Postoperative respiratory failure rate | 9.73 No Different Than the National Rate National average: 8.86 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.34 No Different Than the National Rate National average: 3.63 |
| Postoperative sepsis rate | 7.34 No Different Than the National Rate National average: 5.28 |
| Postoperative wound dehiscence rate | 1.89 No Different Than the National Rate National average: 2.01 |
| Abdominopelvic accidental puncture or laceration rate | 1.85 No Different Than the National Rate National average: 1.10 |
Unplanned Hospital Visits
High-quality care provided by hospitals can minimize patient readmissions, shorten subsequent stays, and mitigate risks such as healthcare-associated infections, thereby enhancing patient well-being and reducing healthcare costs.
| Rate of readmission after discharge from hospital (hospital-wide) | 16.6% Worse Than the National Rate National average: 14.6% |
| Hospital return days for heart attack patients | 6.4 days Average Days per 100 Discharges |
| Hospital return days for heart failure patients | 12.7 days More Days Than Average per 100 Discharges |
| Hospital return days for pneumonia patients | 27.6 days More Days Than Average per 100 Discharges |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 12.3 per 1,000 colonoscopies No Different Than the National Rate National average: 13.2per 1,000 colonoscopies |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 11.7% No Different Than the National Rate National average: 10.3% |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 4.4% No Different Than the National Rate National average: 5.4% |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 0.9 No Different than expected |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 15.5% No Different Than the National Rate National average: 14% |
| Rate of readmission for CABG | 13.1% No Different Than the National Rate National average: 11% |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 22.6% Worse Than the National Rate National average: 19.3% |
| Heart failure (HF) 30-Day Readmission Rate | 20.1% No Different Than the National Rate National average:20.2% |
| Rate of readmission after hip/knee replacement | 4.5% No Different Than the National Rate National average: 4.3% |
| Pneumonia (PN) 30-Day Readmission Rate | 17.6% No Different Than the National Rate National average: 16.9% |
Maternal Health
By adhering to best practices focused on quality, safety, and equity in maternal care, hospitals and healthcare providers can enhance the likelihood of a safe delivery and promote overall maternal and infant health.
| The percentage of mothers whose deliveries were scheduled prematurely (1-2 weeks early) without medical necessity | 7% National average:2% |
| Percent of all newborns that were exclusively fed breast milk during the entire hospitalization | Not Available |
| Whether a hospital is involved in a state or national program targeting the enhancement of maternal and child health | Yes |
Psychiatric Unit Services
These quality measures assess the frequency and promptness with which inpatient psychiatric facilities administer recommended treatments for mental health, substance abuse, and other conditions, while also evaluating the presence of specific processes and procedures, aiding in the comparison of care quality among facilities, with "N/A" indicating absence of psychiatric units or measure data.
| Percent of patients receiving follow-up care within 30 days (FAPH-30) or within 7 days (FAPH-7) after psychiatric hospitalization | 69.9% National average: 60% |
| Hours of physical-restraint use | 0.32 hours for every 1,000 hours of patient care National average: 0.33 hours for every 1,000 hours of patient care |
| Hours of seclusion use | 0.06hours for every 1,000 hours of patient care National average: 0.35 hours for every 1,000 hours of patient care |
| Patients discharged on multiple antipsychotic medications with appropriate justification | 74% National average: 58% |
| Percentage of healthcare personnel who completed COVID-19 primary vaccination series (IPFQR-HCP COVID-19) | 100% National average: 90.6% |
| Influenza immunization (IPFQR-IMM-2) | 91% National average: 77% |
| Medication Continuation Following Inpatient Psychiatric Discharge | 90.8% National average: 76.3% |
| Patients readmitted to any hospital within 30 days of discharge from the inpatient psychiatric facility (READM-30-IPF) | 16.4% National average: 19.6% |
| Screening for metabolic disorders (SMD) | 84% National average: 79% |
| Alcohol use brief intervention provided or offered | 92% National average: 61% |
| Alcohol and other drug use disorder treatment provided or offered at discharge | 61% National average: 72% |
| Tobacco use treatment provided or offered | 43% National average: 71% |
| Tobacco use treatment provided or offered at discharge | 15% National average: 58% |
| Transition record with specified elements received by discharged patients (TR1) | 76% National average: 62% |
Payment and Value of Care
The provided details pertain to payment and care value, encompassing Medicare spending per beneficiary, alongside payment and value metrics for patients undergoing treatment for heart attack, heart failure, pneumonia, and hip and/or knee replacement.The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement aggregate all payments covering care from hospital admission until 30 days post-admission for the former conditions, and 90 days post-admission for hip/knee replacement, encompassing payments to various healthcare entities, including hospitals, doctor's offices, skilled nursing facilities, and hospices, alongside patient copayments, providing insight into care disparities among hospitals and healthcare providers.
| Medicare spending per beneficiary (ratio) | 1.02 National average:0.99 |
| Payment for heart attack patients | $26,107 No Different Than the National Average Payment National average payment:$27,314 |
| Value of Care Heart Attack measure | Average Mortality and Average Payment |
| Payment for heart failure patients | $18,639 No Different Than the National Average Payment National average payment:$18,764 |
| Value of Care Heart Failure measure | Average Mortality and Average Payment |
| Payment for pneumonia patients | $19,869 No Different Than the National Average Payment National average payment:$20,362 |
| Value of Care Pneumonia measure | Average Mortality and Average Payment |
| Payment for hip/knee replacement patients | $19,253 Less Than the National Average Payment National average payment:$21,247 |
| Value of Care hip/knee replacement | Better Complications and Lower Payment |
