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Overview of internet satisfaction and availability in New York
You can find fast speeds and solid deals on internet in New York. Spectrum has a large footprint across the state, giving millions access to sturdy cable service. You can also find Verizon’s über-fast fiber and budget-friendly 5G Home Internet in several major metro areas. If you’re in New York City, you can get excellent fiber or cable service from Optimum or Astound Broadband powered by RCN. But consider T-Mobile 5G Home Internet or Starry Internet if you’re looking for low-cost service.
Internet providers received an average satisfaction rating of 3.6 out of 5 stars from customers in New York.
That ranks New York 35th nationwide for internet customer satisfaction.
Learn more about our methodologyInternet customer satisfaction in New York
3.6/5 average customer satisfaction rating
35th national ranking for customer satisfaction
$96.08 average price per payment for internet, per household
91.1% of the time, advertised speeds meet household needs
3.5/5 average customer service rating of internet services
3.7/5 average reliability rating of services state-wide
Population:
19,223,191 people
2.56 average people per household
$80,776 average income per household
43 average age per household
56% of population employed
1% higher than national average
Ranked 31st nationally
22% higher than national average
Ranked 5th nationally
15% higher than national average
Ranked 2nd nationally
4% higher than national average
Ranked 21st nationally
Average download speed
155.2 Mbps
15.67% higher than national average
Ranks 8th nationally
Average upload speed
60.6 Mbps
9.51% lower than national average
Ranks 17th nationally
Compare your speed to the New York average with our Speed Test.
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Fastest internet providers in New York
| Provider | Avg download speed | Avg upload speed | Availability | Order online |
|---|---|---|---|---|
| Astound Broadband | 250.78 Mbps | 30.33 Mbps | 53.78% | ViewPlans for Astound Broadband |
| Greenlight Networks | 238.45 Mbps | 191.54 Mbps | 49.88% | ViewPlans for Greenlight Networks |
| Verizon Home Internet | 233.88 Mbps | 151.98 Mbps | 98.68% | ViewPlans for Verizon Home Internet |
| Empire Access | 220.29 Mbps | 55.72 Mbps | 69.25% | ViewPlans for Empire Access |
| XFINITY | 188.41 Mbps | 24.45 Mbps | 95.78% | ViewPlans for Xfinity |
100% of people in New York have access to 100Mbps or faster broadband, ranking 2nd nationally.
Internet by tech type
| Internet tech type | Avg download speed | % of people with access | % availability | Learn more |
|---|---|---|---|---|
| 5G Home | 265.8 Mbps | 100% | 71.5% | See all providersfor 5G Home |
| Cable | 933.93 Mbps | 74.57% | 89.61% | See all providersfor Cable |
| DSL | 66.94 Mbps | 90.49% | 83.91% | See all providersfor DSL |
| Fiber | 2801.09 Mbps | 91.39% | 92.27% | See all providersfor Fiber |
| Fixed Wireless | 358.88 Mbps | 43.04% | 75.16% | See all providersfor Fixed Wireless |
| Satellite | 137.85 Mbps | 59.38% | 96.51% | See all providersfor Satellite |
Best cities for internet in New York
Cities in New York with the fastest internet
| City | Avg download speed | Avg upload speed | Fiber availability | Fastest provider |
|---|---|---|---|---|
| Haverstraw | 401.91 Mbps | 26.2 Mbps | 76% | Optimum |
| Massapequa | 306.98 Mbps | 142.42 Mbps | 83% | Verizon Home Internet |
| Middle Island | 295.76 Mbps | 91.8 Mbps | 70% | Optimum |
| Oceanside | 270.59 Mbps | 83.6 Mbps | 84% | Verizon Home Internet |
| Commack | 269.41 Mbps | 145.87 Mbps | 81% | Verizon Home Internet |
| Dobbs Ferry | 268.28 Mbps | 148.79 Mbps | 79% | Verizon Home Internet |
| Ronkonkoma | 263.47 Mbps | 115.4 Mbps | 76% | Verizon Home Internet |
| Woodmere | 250.34 Mbps | 135.89 Mbps | 89% | Verizon Home Internet |
Haverstraw is the best city in New York for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Massapequa and Middle Island also earn top rankings, according to our data.
The most connected cities in New York
| City | Population | Percent with access to high speed internet | Percent with access to fiber internet | Percent with access to 3+ providers |
|---|---|---|---|---|
| New York | 8,622,467 | 100% | 100% | 100% |
| Manhattan | 1,694,263 | 96% | 96% | 96% |
| Queens | 2,405,464 | 100% | 100% | 100% |
| Brooklyn | 2,736,074 | 100% | 100% | 100% |
| Buffalo | 276,688 | 100% | 100% | 100% |
| Albany | 99,692 | 100% | 77% | 100% |
| Bronx | 1,472,654 | 100% | 100% | 100% |
| Rochester | 210,992 | 100% | 100% | 100% |
New York is the most internet-connected city in New York. New York makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of New York's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Manhattan and Queens also make it to the top of our list.
Top cities in New York
New York
Population: 8,622,467
Median income: $77,630
83.97 Mbps
avg. download speed
39.4 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Fastest ISP
View All Providersin New York
Brooklyn
Population: 2,736,074
Median income: $67,733
162.64 Mbps
avg. download speed
78.16 Mbps
avg. upload speed
99.98% have access to high speed internet
99.98% have access to fiber internet
99.98% have access to 3 or more providers
Fastest ISP
View All Providersin Brooklyn
Queens
Population: 2,405,464
Median income: $81,142
193.37 Mbps
avg. download speed
74.88 Mbps
avg. upload speed
99.71% have access to high speed internet
99.68% have access to fiber internet
99.71% have access to 3 or more providers
Fastest ISP
View All Providersin Queens
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Methodology
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.
New York FAQs
What is the best internet provider in New York State?
Our top pick for internet service in New York is Astound Broadband, a cable internet provider with plans starting at about $40 per month. For that price, you get speeds of up to 600Mbps, which is fast enough for the vast majority of households. Astound's footprint extends to about half of all homes and businesses in the state.
If you can't get Astound Broadband, we recommend fiber internet from Verizon or cable internet from Xfinity or Spectrum. Plans in the range of 250Mbps are usually the best deal for worry-free streaming, gaming, and remote work.
How much is internet service per month in New York?
Internet customers In New York pay an average of about $96 per month and get download speeds of about 100Mpbs, we learned in a customer survey. That's a significant chunk of change compared to what other customers pay nationwide.
In most cases, we recommend looking for internet prices starting at about $50 per month. For most households, home internet speeds faster than about 250Mbps are a waste of money.
What is the fastest Wi-Fi in New York?
In order to get fast Wi-Fi, you need fast internet service and a decent router or gateway to serve up the Wi-Fi. In New York, Verizon Home Internet is our top pick for speed (as long as you can its fiber internet where you live). Plans start at 300Mbps, which is fast enough for almost everyone. If you really feel the need for speed, you could try Verizon's Internet 2 Gig plan for a breezy $84.99 per month.
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